Welcome to Syndic Digital. Protecting your personal data is a top priority for VME International. This policy details how we collect, use, and protect your information within our mobile applications and our SyndicPro SaaS platform.
1. Data Collection
We collect the following types of information:
- Account Information: First name, last name, email address, phone number, and role within the co-ownership.
- Co-ownership Data: Residence address, unit details, and management-related documents (only for SyndicPro administrators).
- Usage Data: Connection logs, application interactions, and error reports to improve user experience.
2. Use of Data
Your data is processed only for the following purposes:
- Ensure the proper functioning of the application (incident reporting, balance consultation).
- Manage accounting and service charge calls via SyndicPro.
- Send push notifications related to the life of the residence.
- Provide technical support and respond to your requests via our contact forms.
Security Commitment
We never sell or exchange your personal data with third parties. All data is hosted on secure servers and encrypted via the SSL/TLS protocol.
3. Data Sharing
As part of your co-ownership management, some data is visible to:
- The administrator (Syndic) of your residence.
- Strictly necessary technical service providers (hosting, email delivery).
4. Your Rights (GDPR & Local Laws)
In accordance with current regulations (GDPR in Europe, Data Protection Code in Tunisia and Morocco), you have the following rights:
- Right of access and rectification.
- Right to erasure of your data ("right to be forgotten").
- Right to data portability.
- Right to object to processing for legitimate reasons.
5. Contact
For any questions regarding this policy or to exercise your rights, you can contact us at:
VME International
Email: syndic.digital@gmail.com
Tel: +216 23 21 29 95
